Career Opportunities

with LifeStream Behavioral Center

Careers At LifeStream Behavioral Center

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Program Manager

Department: 082 - Road to Home
Location: Leesburg, FL

JOB SUMMARY: The Program Manager provides overall direction and leadership to meet the needs of the program.

ESSENTIAL FUNCTIONS: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

The Program Manager is responsible to organize and provide for the management of the programís resources (both human and financial), to ensure the provision of quality services to the target population people and to provide for the organization's future. The Program Manager will research and follow trends relating to community activities that may potentially impact the financial stability of the program.

Advocates in the clientís best interest. Develops sound working relationships with subordinates to enhance the likelihood of effective outcomes for Road to Home. Develops sound working relationships with personnel of community organizations to impact successful outcomes of the program. Manages and oversees the day to day operations of clinical and support services within the program. Monitors the program for clinical, administrative and fiscal effectiveness. Evaluates efficiency and promotes opportunities for improvements.


  1. Program Implementation/Evaluation: fulfill program mission. Operate within mission and philosophy of the agency. Monitor needs assessments and design strategies for program operations. Design program goals, objectives and methodologies. Evaluate and measure outcomes of program services and make program service adjustments as needed.
  2. Perform Direct Nursing Services: Will provide nursing services and supervision to ensure compliance with the contract and licensure requirements. Develops effective client care plans. Utilizes knowledge to facilitate psycho-educational groups. Oversees and manages unit.
  3. Manage Daily Operations: ensure smooth operations of program and services. Share on-call duties and respond to emergencies.
  4. Client Advocate: act as an advocate on behalf of population served and/or individual clients when necessary. Address client grievances. Act as a community resource for advocacy and planning in the community.
  5. Budget Management: Create, implement, monitor and adhere to operating, capital, and grant program budgets.
  6. Client Services: Enlist program participant feedback on program procedures and needed revisions. Assist with meeting participantsí basic needs, review intake assessment, make referrals, and provide crisis intervention as needed. Work with the Department on referrals; ensure that all contractual reports are completed in a timely manner
  7. Supervisory: Responsible for all supervisory duties of the Road to Home program to include: recruiting, interviewing, hiring, and training new staff; coordinating continuing education and training; supervising; performance evaluation; regular supervision meetings; monitor employee morale and welfare; handle employee discipline and separations. Approve leave requests; authorize time sheets and other personnel actions. Draft/amend positions descriptions.
  8. Community Relations: Includes public speaking, interviews, tours, production of brochures, newsletters and other media relations materials, as directed. Provide information to the community, community professionals, and outside agencies concerning the program.
  9. Policies, Procedures and other Regulations: Monitor and comply with all agency, Municipal, State, and federal regulations regarding program operations and or funding requirements and restrictions. Draft and implement, with approval, appropriate program procedures. Maintain employee, program participant and volunteer confidentiality.
  10. Facility Operations and Management: Ensure that facility is in safe and good condition and clean at all times with a healthy, positive atmosphere. Attend to capital projects as approved.
  11. Inter/intra agency relations: Attend agency and community meetings as directed. Network with other providers and attend community meetings on behalf of agency as directed.
  12. Reporting: submit monthly narrative, statistical, and grant reports; other reports as required. Review and verify other reports.
  13. Participate in agency Continuous Quality Improvement including committees, task forces, and reports as required.
  14. Complete duties within timelines and budget.
  15. Other duties and projects as assigned.

KNOWLEDGE AND JOB SKILLS: Minimum of bachelorís degree in nursing, social work, sociology, psychology, counseling, or a related field. Knowledge of, or experience in, working with a SPMI population preferred. Must have excellent communication skills (oral and written) and computer skills. Requires skills in the areas of budget management and employee supervision. Discretion, flexibility, and organizational ability sufficient to fulfill position responsibility with minimum supervision. Ability to relate to other employees, program participants and the public. Excellent interpersonal and team building skills.


1)     Age Specific: Knowledge, Developmental Stages, Enhancement of Family Involvement

2)     Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness

3)     Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills

4)     Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety

5)     Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy

JUDGMENT: Able to make sound, independently based decisions quickly when necessary weight in the impact of the action from a program, financial and clinical perspective


Education: Minimum of bachelorís degree in nursing, social work, sociology, psychology, counseling, or a related field.

Experience: At least three years relevant work experience. Knowledge of, or experience in, working with the SPMI population preferred.  

Personal Qualities: Autonomous, self directed, detail oriented. Displays proactive management in internal as well as external interactions. Demonstrates high levels of cooperation. Initiative, dependability and accuracy are important. The ability to analyze situations and mange them in a proactive manner is helpful. Must be able to work with a minimum of direct supervision.

Supervisory Responsibilities: Primary direct supervision of all staff assigned to the Road to Home.

Special Factors: Must demonstrate high level of understanding of LifeStreamís mission and vision. Promotes personal and team effectiveness in interactions that will affect the successful outcome of the Road to Homeís mission. Establishes a system of accountability from those to whom other duties are delegated. Participates in community, state and other professional activities, seminars and meetings thatfurther the cause of Road to Home and LifeStream.

Staff Development: Completes all administrative and competency requirements as set forth in the Individual Training Plan. Required to have twenty (20) hours of staff development training per year.

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