Career Opportunities

with LifeStream Behavioral Center

Careers At LifeStream Behavioral Center

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Family Support Worker

Department: 039 - Family Safety Case Management
Location: Tavares, FL

The Family Support Worker (FSW) serves as a paraprofessional employee providing transportation services to children sometimes parents/clients as well under the care and supervision of the State of Florida, supervises parent-child visitations, and ancillary support services to the Family Care Management program, including submitting referrals, scanning, and any additional tasks as needed.  

The Family Support Worker is also responsible for fulfilling the responsibilities of the Visitation Interaction Program, and ensuring all FSW activities are documented in the FSFN database.

The ideal candidate will have experience in child welfare and have engagement, assessment, and de-escalating skills. The candidate should be familiar with community services in the area. Additionally, they must comfortable driving long distances, have computer knowledge, and be willing to work a flexible schedule. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 


  1. Coordinates and      executes necessary transportation for children sometimes parents/clients      as well in an efficient and timely manner.


  1. Assures that his/her      assigned Family Care Management vehicle is maintained in a satisfactory      condition of repair by executing and documenting required maintenance      checks and reporting any identified problems or irregularities to the      appropriate parties.


  1. Assists families in the      identification and procurement of necessary community service resources,      including housing, day care, employment training, employment, mental      health and/or substance abuse counseling, and/or medical treatment.


  1. Assists Family Care      Managers in the delivery of program services, including procurement of      photographs, birth verifications, fingerprints, school records, medical      records and construction and uploading of blue books.


  1. Assists Family Care      Management program in maintaining records and program documentation for      families receiving services.


  1. Participates in Family      Support Worker staff meetings as scheduled by immediate supervisor.


  1. Attends and actively      participates in Family Support Worker Meetings and Family Care Management      All Staff Meetings as scheduled.


  1. Conduct VIP (Visitation Interaction Program) visitations between children and an identified adult. The Family Support Worker administers the AAPI, completes pre- and post-visitation forms, and providing coaching as a part of the VIP program.


  1. Establishes and      maintains an exemplary customer service standard in the delivery of      services to children, families, community providers and other Family Care      Management staff.

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

  • Serving      Our Consumers: Effectively      meeting consumer needs, building productive consumer relationships, and      taking responsibility for consumer satisfaction and loyalty. 
    • Consumer       Focus: Building strong consumer       relationships and delivering consumer-centric solutions.
    • Values       Differences: Recognizing the value that       different perspectives and cultures bring to an organization.
  • Effective      Communication: Clearly      conveying information and ideas to individuals and groups in a manner that      engages the audience and helps them understand and retain the      message.  
    • Communicates       Effectively: Developing and delivering       multi-mode communications that convey a clear understanding of the unique       needs of different audiences.
    • Manages       Conflict: Handling conflict situations       effectively, with a minimum of noise.
  • Continuous      Improvement: The      ongoing process of achieving positive changes in service and processes in      order to improve efficiency and quality.      
    • Resourcefulness: Securing and deploying resources effectively and       efficiently.
    • Cultivates       Innovation: Creating new and better ways       for the organization to be successful.
  • Expertise:      Demonstrating      proficiency of an employee's skill or knowledge within their field of      practice. 
    • Drives       Results: Consistently achieving results,       even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.


  • Required: High School diploma or GED equivalent.
  • Required: Valid Florida Driver’s license with a satisfactory      driving record.


  • Preferred: Two years’ experience working with children/families.     

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

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